Reviews

Excellent Service. We've worked with Austin for many years and there is no better professional or person we could ask to provide our services. Clog Heroes is just one more great aspect of their overall service. On time, always wonderful work and very accomodating every time.

Professional, clean & respectful of the office space and our employees . The crew showed up to our office which had a major clog that another plumbing company couldn’t get cleared and referred us to CLOG Heroes! The technician confidently explained our options and management went with their recommendation. We were amazed to see a fully stocked drain cleaning truck. They used a hydro jetter and everything is better. In the end they informed us how to prevent this from happening again and offered preventative maintenance options.

During our kitchen renovation, we encountered a setback due to the new sink not lining up with the existing drain bringing the entire project to a halt. It had also been draining pretty slowly the past few months (requiring regular use of DrainO) so we called Clog Heroes. Jessy came out the same day to save the day! She displayed the utmost professionalism, letting us know all of our options, some of which I wasn't even aware of. We opted for the drain cleaning service including the camera and hydro jetter machine since the drain was already open. The transformation was astonishing! The grease build up was much worse that I ever imagined from years of use. Now every drain in the house flows as quickly as when we first built the house. To streamline future maintenance and address potential clogs, Jessy installed a clean-out at the kitchen sink while she was in there. What sets Clog Heroes apart is their genuine professionalism, honest feedback, transparent pricing, and the absence of pushy sales tactics. I also really appreciated the technician's thorough explanation of all options, leaving the decision-making entirely in our hands. Without a doubt, Clog Heroes will forever be our go-to. Absolutely one of the best contractors in the business. Don't bother looking any further if you need help. It's never a good situation if you do, and you don't want to find out in the middle of said situation that you called the wrong company. Clog Heroes will take good care of you - they sure did for me. Thank you Clog Heroes!!!!

Clog Heroes is an amazing plumbing company! They are always thinking out side of the box, they are neat and tidy, they are professional and straight up and I can totally appreciate doing business with them.

Only review I have ever done online. As a business owner of over 26 years, never had I had such an awesome experience from any type of service vendor. We called with a major main sewage blockage in our main line that shutdown our business and a pediatric medical office in our building. This after Roto Rooter made the matter worse and decided not to come back and actual fix the blockage. Austin diagnosed the issue, gave us options on how he could correct it, told us what the cost would be for each, gave us advice on how to make this issue easier to solve if it occurs again, and STAYED UNTIL AFTER 9:00PM to remove the the blockage. Then, even came back the next day and checked up on us. Unbelievable. This company is the real deal (the office manager was also on seen, she's awesome as well). Price was far less than what Roto Rooter wanted to charge, even though they never fixed the issue and left us hanging. - Dana Tate, S.A. Medical of Virginia, Inc.

Excellent customer service that was given. Austin responded to our call within one hour of us calling the company to request service to be done on our sump pump. The next day he arrived, diagnosed the problem and offered several solutions within the first 15 minutes of his arrival. Then he finished the job less than 45 minutes later. I was very impressed with the service and how prepared he was prior to arriving at my home. I will definitely be calling them again for any future plumbing issues.

Thank you Austin for your excellent, professional and fast service today. I wish I could give more than 5 stars! My sump pump stopped working and Austin assessed the situation, gave me a choice of possible solutions, and fixed my problem in a few hours. He went above and beyond by assessing the outside drainage and upgrading the necessary parts to accommodate the water flow. I will always call these heroes for my plumbing needs!!

Austin is awesome! He is extremely knowledgeable and got the job done quickly and efficiently. Our maceration machine (not sure that is the exact name) downstairs stopped working and he had it ordered, replaced and in working order in no time. Highly recommend Clog Heros!!

Austin with Clog Heroes was extremely professional and helped me answer any questions I had about my sewer drain. Him and his guys provided next day service, most companies just talk till the job is done. Austin spoke to me after the cleaning was complete about preventive measures & tip and tricks, which I found very nice. Highly recommend this company for any service they can provide!!

What a great experience with Clog Heroes Sewer and drain. We had a huge plumbing mess, called a few plumbing companies but they were unable to send someone until the following day. Luckily I called Clog Heroes Sewer and Drain. They were able to send Austin out who showed up promptly. Austin was very professional and was able to identify the problem and had it fixed in no time. I truly think because of their quick response time and Austin's ability to identify the problem quickly may have saved me a bunch of money on costly repairs. Thanks again Clog Heroes Sewer & Drain!!!!